Knead to Know

I have tried to address & answer most questions on this page.

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Please don’t hesitate to text if you have further questions! 

NO Walk-Ins. All appointments must be booked in advance via Vagaro. It’s just me running a single studio. I do not have a receptionist nor a waiting room. Vagaro will show you all availability, appts are auto-confirmed. I have established very healthy work/school/life balance & boundaries to ensure every client at my studio gets my full, uninterrupted attention & so that I can provide the best service for my first to last client.

Online booking is required & available on the right side of the screen! Appts are auto confirmed, you should receive an immediate confirmation email/text. You will also receive an automatic 24 hour appointment reminder email/text. If you don’t get a charge, confirmation email or text, you are likely not booked correctly = I didn’t get one either, reach out to me! Appointments can be scheduled online up to 18 hours in advance. All must be reserved with a Credit Card or Gift Certificate. You can edit or cancel your appt through a link in the confirmation email up to about 23 hours prior. Generally, payment due after service. CC & a 25% deposit are mandatory to reserve my time. Reoccurring appointments & prepaid memberships are available!

Payments: Cash is always best for small businesses like mine! Venmo or Zelle are next best for me (fee free). Vagaro for deposit & CC payments at the end of a service. No pre-payments (unless otherwise stated) when booking appointments, CC & deposit are required to reserve my time via Vagaro.   

Cancellation Policy: 23 hours. Non-emergency cancellations will loose 25% prepaid deposit, may also forfeit of gift certificate/voucher. No Call/No Show will result in 50-100% charge. You must notify me by voice mail, text, or email to avoid any penalties. If you cancel online via Vagaro within 23 hours, the 20% fee is automatic, so if emergency situation, please contact me directly. 

Paperwork!!! Intake forms: Click Here

I run my appointments on time, not early nor late. I allow time before your massage for paperwork & consultation. Please wait (or text me) if you are more than 10 minutes ahead of schedule to avoid possibly disturbing another client, as I do not have a waiting room. Please notify me via phone or text, if you are running late.

My studio is located up a couple of stairs. Unfortunately it is not accessible for wheelchair bound clients (contact for potential outcall). Left side of a double, street parking. 

Kneaded relief is a place focused on healing & well-being. Zero tolerance for inappropriate or sexual behaviors. This establishment does NOT offer any non-legal massage or relief services & reserves the right to refuse service & charge for a terminated service. You never have to undress more than you are comfortable with for any massage. You will be covered with a sheet & blanket during your entire massage, uncovering only the section of body I am working on. Removing underwear & bra makes it easier to perform long gliding strokes across entire muscle groups, & allows lower back focus. Only dress down only to your comfort level, being nude on the table is preferred. I always practice legal & professional draping techniques. I can remove the blanket (leaving the sheet) & expose back & feet/ legs up to knee level, further requests will be viewed as inappropriate behavior. 

Gift certificates reduce 50% value yearly (fully expire in 3 years). No refunds after 7 days. Recipient transfers are welcome. Available in studio, online via Venmo, Zelle, or Vagaro. To purchase online: see Massage Menu for selection & pricing info, click the Vagaro link (or text me), enter the amount you want your gift to be or select a service. Vagaro is a bit not-smart here unfortunately. I recommend doing a custom $$ amount instead of selecting service as the add-ons are not available {correctly} for these purchases!! You’ll complete comments & recipients in the purchasing process! On some devices, the theme & design selection comes up first & may appear to take you out of my menu, it didn’t, just keep going forward 🙂  If you purchase via Venmo or Zelle, I will generate a GC within Vagaro!

Out calls are very very unlikely & only available to established clients. Certain services cannot be done as an out calls, like hot stone. Discounts & coupons do not apply to out call services. A clear 6ft x 8ft area will be needed to set up the massage table. Your name, phone number & address will be shared with a personal contact of mine for security purposes.

Massage Therapy should never be substituted for a doctor visit. A massage therapist cannot treat, prescribe or diagnose injuries or illnesses. Clients are required to fill out a short medical history prior to service. All information is strictly confidential. There are various conditions where massages are contraindicated (not recommended) or may need physician pre-approval.

I can & do treat insurance cases & can bill a lawyer or some insurance companies directly. You generally need a prescription by a chiropractor or doctor. I can not yet accept medical insurance; I have tried but it’s so much red tape. If your insurance covers massages you should contact your insurance company; I can provide receipts & notes. 2024: revisiting getting added to insurance lists!

Pregnancy massages are available, just book my basic massage. I have comfortable belly pillow or can perform them in a side lying position if you are unable to lie face down. They should NOT be done in your first trimester nor if you have any complications without Dr approval

COVID: Herd immunity for our community! I am Covid vaccinated (x4/yearly); yearly flu vax in Oct. For more details see post: Covid-19 precautions.

For mind & body maintenance, I recommend getting a full body massage about once a month. If you have dysfunction/issues that you want to work out, long periods of time without massage or an injury you want to overcome, then weekly or bi-weekly may be necessary for about 3-5 weeks/sessions for best results. I often compare massage to going to a gym. Go once & you’ll feel it but it’s not long term effective & you’re unlikely to have lasting results. I feel regular massage is far more effective than a few rough sessions. My massage style is “work it out, not force it out”. I have found this method more effective, longer lasting & definitely more enjoyable/relaxing, during & after, in my 10+ years of practice. If you’re a “force it out” massage person, book a neuromuscular therapy session! 

Gratuity & Discounts: “Tips are appreciated, re-booking is better” is my personal motto. My prices are fair & cover what I need. Typical tips are around 10-20%, they are appreciated, but not required! You coming back &/ referring friends is by far the best compliment/tip! I also give referral credits, rebooking discounts & -$1 per active year as a client! Sliding scale case by case, just ask! -$10 Discount for Military, teachers, first responders & service workers! 

Updated: Feb 2024

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