Knead to Know

I have tried to address & answer most questions on this page. Bold topics for easy scrolling! Please don’t hesitate to text, call or email me if you have further questions! 

Check out my Facebook page or scroll down on the left to the “Posts” section for latest updates & specials . 

Online booking available on the right side of the screen! When you book online, you should receive an immediate confirmation email, if not contact me. You will also receive an automatic 24 hour appointment reminder email. Appointments can be scheduled online about 18 hours in advance. All appointments must be reserved with a credit card. Gift certificates or coupon codes should be entered with you appointment. They can be easily edited or canceled through the link in the confirmation email up to 18 hours prior.

Cancellation Policy: 24 hours. Please notify me the day before your appointment if you need to cancel or reschedule. Same day cancellations or no shows due to non-emergencies will result in a 20% charge or forfeit of gift certificate/voucher. You may notify me by voice mail, text or email to avoid any penalties. No call no show will result in 50-100% charge. (updated June 2017)

Please notify me via phone or text, if you are running late.

Re-booking discounts available!! Book your next massage before you go & receive 10% off if re-booked next month, 20% if it’s within 3 weeks & 30% for weekly appointments! 
Save 25%!! Monthly memberships now available. (updated June 2017)

I run my appointments on time, not early nor late. I allow time before your massage for paperwork & discussion. Please wait if you are more than 10 minutes ahead of schedule to avoid possibly disturbing another client. I do not have a waiting room.

Gift Certificates do not have an expiration date. No refunds after 7 days. Recipient transfers are welcome. Available in studio or online thru Paypal.
To purchase online: see Massage Menu for pricing info, click the PayPal button, enter the amount you want your gift to be, fill out comments in the purchasing process to include name of recipient, click “update” & purchase! You use your receipt as the Gift Certificate or make your own unique gift certificates just include the date of purchase & appropriate names!

Out calls are only available to established clients. Certain services cannot be taken as an out calls, like hot stone. Discounts & coupons do not apply to out call services. I reserve the right to refuse out call services for any reason. I do not massage male clients in hotel rooms. A clear 6ft x 8ft area will be needed to set up the massage table. Your name, phone number & address will be shared with my security team.

Out calls, Hot Stone & body wraps must be booked at least a day in advance for prep time & have a minimum time of 60 minutes. They can be booked up to the 120 minute maximum. 

Referral Incentives: Every new client you send me gets you $10 or $5 credit! This is treated as credit & will stack with discounts! You will be notified if you receive a credit & it is only valid for 3 months. 

Series Cards available: Purchase 5 massages (any kind or time, simply all the same) & get the 6th free! May be shared or divided however you like. ***I am working on establishing a monthly membership/autopay system!!***

Discounts for Birthdays & Anniversaries, Military, Medical & Civil Service!  
“Sandbox Savings” any military member within the first 3 months of return from deployment from any combat zone will receive 30% off . PTSD sufferers, please contact me!

You never have to undress more than you are comfortable with for any massage. You will be covered with a full sheet & blanket during your entire massage, revealing only the section of body I am working on. Being fully nude beneath the drape is easier for a therapist to perform long gliding strokes across entire muscle groups, but it is not required. Dress down only to your comfort level. I always practice legal & proper draping techniques.

Massage Therapy should never be substituted for a doctor visit. A massage therapist cannot treat, prescribe or diagnose injuries or illnesses. Clients are required to fill out a short medical history prior to service. All information taken is strictly confidential. There are various conditions where massages are contraindicated (not recommended) or need physician approval.

Pregnancy massages are available, same as my basic massage. I perform them in a side lying position if you are unable to lie face down. They should not be done in your first Trimester nor if you have any complications & should be discussed & approved by your doctor first.

Inappropriate behavior or suggestions will not be tolerated.

Gratuity: “Tips are appreciated, re-booking is better” is my personal motto. A typical tip is around 10-20%. I understand massage is expensive for most of us. You coming back & referring friends is by far the best compliment/tip.

I recommend for regular stress maintenance getting a fully body massage about once a Month. If you have a specific issues, long periods of time without massage or an injury you are trying to work out, then weekly or bi-weekly may be necessary, 30 minute appointments are available for specific area treatments. I always refer to massage like going to a gym. Once & you’ll feel it but it’s not the most effective, regular work is needed to maintain. I feel regular massage is far more effective than a few rough sessions. I work out knots & tension, instead of forcing them out. I have found this method more effective,  lasting & definitely more enjoyable in my few years of practice.

Kneaded Relief reserves the right to refuse service.

Latest update: May 16, 2015

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